Information We Collect
When you contact us by phone, email, or through our website, we collect the information you give us. That includes your name, phone number, email address, property address, and details about the biohazard cleanup you need.
We also collect basic technical information automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and the time of your visit. This helps us understand how people find and use our site.
How We Use Information
We use your information to respond to your call or message, schedule your cleanup service, and keep you updated about the work. We also use it to send invoices, process payments, and follow up after the job is complete.
Your contact details help us provide accurate quotes and coordinate our team's arrival at your property. We may also use your information to improve our services and send occasional updates about TraumaShield Pros, but only if you have asked to hear from us.
Cookies and Tracking
Our website uses cookies and similar tracking tools to make your browsing experience smoother. Cookies help us remember your preferences and understand which pages are most helpful to visitors.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as well, but you can still call us at (713) 804-9653 for help.
Analytics and Third-Party Tools
We use analytics tools to see how people find our website and what they look at. These tools collect anonymous data like page views, time on site, and general location. They do not identify you personally.
We may also use third-party services for scheduling, payment processing, or customer communication. These providers only access the information needed to perform their specific task, and they are required to keep it confidential.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We share it only when necessary to run our business, such as with payment processors, scheduling software, or our own team members who need it to complete your cleanup.
We may disclose information if required by law, to protect our rights or safety, or to comply with a legal request. In those cases, we share only what is required and nothing more.
Data Retention
We keep your personal information for as long as needed to provide our services, meet legal and accounting requirements, and resolve any issues that come up after your cleanup.
When your information is no longer needed, we securely delete or destroy it. If you ask us to remove your data, we will do so unless we are required by law to keep it.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure storage, restricted access for our team, and safe handling of any paper or electronic records.
No method of transmission or storage is completely secure, but we work hard to keep your information safe. If you have concerns about how your data is handled, please call us at (713) 804-9653.
User Rights
You have the right to ask what personal information we have about you, to request a copy, and to ask us to correct or delete it. You can also ask us to stop using your information for marketing purposes.
To exercise any of these rights, contact us using the information below. We will respond promptly and help you however we can.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the new policy on this page and update the effective date.
We encourage you to review this page occasionally so you stay informed about how we protect your information.